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Jamie Baldanza

Work Experience

Director - DevOps, IT Ops, & Security

- Present
  • Architected and developed a multi-region AWS Spot GPU finder/runner, using State Machine, Batch, and Lambda
  • Implemented IaC methodology across the organization using Pulumi via 90% Python and 10% TypeScript
  • Reduced overall AWS spend in EC2, S3, ECS, and RDS by ~20% with no impact on scientific workloads
  • Designed AWS networking to support our on-prem GPU cluster, allowing constant processing 24/7 with reduced cost
  • Architected CryoSPARC using FSx for Lustre for high-throughput and autoscaling GPU nodes via AWS ParallelCluster
  • Managed IT Ops and Security 4-person team responsible for on-prem and AWS infrastructure, endpoint management, and cloud access controls
  • Architected Relay’s first Karmada-based Kubernetes platform to run GPU workloads across EKS and other multi-cloud clusters via a unified control plane, simplifying job submission for scientific teams
  • Optimized 50+ Docker containers, reducing image size, resulting in faster deployments and lower resource usage
TrueMotion
Boston, MA

Principal Site Reliability Engineer

-
  • Managed AWS services such as IAM, ECS, Route53, ElastiCache, Elasticsearch, EC2, SQS, Lambda, RDS (PostgreSQL), S3
  • Significantly reduced AWS spend and brought down our cost per MAU within my first few months
  • Created an EC2 real-time Reserved Instance NFU monitor to help bring our RI Utilization to 99.9% using C# and AWS .NET SDK
  • Managed a full deployment pipeline using GitHub, Ansible, AWS CloudFormation, and Python
  • Optimized all our ECS clusters with Spot, Task autoscaling, and correct ECS Task/Service memory & CPU settings
  • Created CloudHealth reports to maintain costs and provide insights to weekly management meetings
  • Deployed Appgate SDP to enable our employees to securely access desired network resources
  • Optimized Datadog to correctly monitor our core services & platform and add capacity where needed

Technical Account Manager

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  • Assisted customers with solution architecture, operations management, and general AWS questions
  • Joined a development team and created a TAM activity tracker consisting of JavaScript, jQuery, HTML, and Semantic UI
  • Proactively kept my customers’ AWS environments operationally healthy
  • Provided my customers with an escalation path to make sure they achieved their best value from Enterprise Support
  • Was the voice of my customers and helped propel their needs back to various AWS service teams
  • Helped to craft and execute strategies to drive my customers’ adoption and use of AWS services
  • Held discussions with customers' senior leadership regarding incidents, trade-offs, and risk management
  • Provided advocacy and strategic technical guidance to help plan and build solutions using AWS best practices
LogMeIn
Boston, MA

Staff DevOps Engineer

-
  • Supported our combined platforms which had over two million daily users, 200 million customer engagements and five billion voice minutes per year
  • Managed customer facing SaaS products (LastPass, join.me, Bold360, GoToMeeting, Rescue, Hamachi, LogMeIn) in 24x7 operations
  • Managed all cloud environments, including, but not limited to, AWS, Azure, and on-prem Azure Pack instances
  • Managed Microsoft Active Directory Domains, DNS, GPO settings, etc
  • Designed and built Octopus deployment pipelines for various product groups
  • Maintained an assortment of valuable domain names and their DNS records at Akamai
  • Led a team of 5 developers building a web-based server patch status reporting tool
  • Developed SCCM Windows Server OS deployment process using PowerShell scripts to configure Hyper-V servers aligning to company OS best practices
  • Created Pingdom and New Relic synthetic tests to perform out of band monitoring of our SaaS platforms
NASDAQ
Boston, MA

Systems Administrator

-
  • Managed AWS, ESX, and Hyper-V virtualization farms
  • Managed multiple Microsoft Active Directory Domains, DNS, GPO settings, etc
  • Managed thousands of servers running on various hardware and virtualization platforms
  • Created multiple advanced PowerShell modules to assist with automation
  • Used BladeLogic to automate and perform maintenance on servers
  • Collaborated heavily with InfoSec teams to remediate server issues
  • Designed new VMware vCenter 6 environment
  • Lead Engineer on Symantec Endpoint Protection redesign project
  • Worked with various teams to spec and purchase new equipment for projects
  • Started to integrate CyberArk Enterprise Vault into our various Active Directory domains
Best Doctors
Boston, MA

Senior Systems Administrator

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  • Managed Server 2012R2 - 2003, Exchange 2010, SQL 2012 - 2005
  • Managed IIS, Apache, and NGINX web servers for our internal and external applications
  • Managed Active Directory, Group Policy, and DNS for our AD domain
  • Managed Debian & Fedora Linux systems for our core web portal consisting of WEB/APP/DB/NFS servers
  • Managed multiple VMware ESX 5.5 clusters with 300+ VMs
  • Maintained AWS cloud environment using EC2, VPC, S3, SES, and IAM features
  • Designed, installed, and maintained SharePoint 2013 with Enterprise features configured and enabled
  • Created a web application for HR to update certain AD fields using ASP.NET and AngularJS
  • Created PowerShell scripts for automation of tasks
  • Created documentation and diagrams on new and existing applications & held meetings to discuss
  • Managed Google Postini and assisted the migration to ProofPoint SPAM filters
  • Published applications and managed Citrix XenApp farm
  • Designed and managed connected SSO solutions using ADFS 3.0
  • Managed MobileIron MDM and responsible for compiling & deploying Apple iOS/Android apps to public app stores to allow consumers access to latest app versions
  • Managed Cisco ACE load balancers for internal and external web applications
  • Managed storage on our EMC VNX 5500 SAN
  • Managed backups and restores using Simpana CommVault
  • Provided last level support for Developers, Helpdesk, QA & end users, resolving complex problems

Senior System Engineer

-
  • Managed Server 2008R2 - 2003, clustered Exchange 2007 & 2010, SQL 2008R2 - 2000, & IBM AIX
  • Managed Microsoft Active Directory, Group Policy, and DNS for our AD domain
  • Managed multiple VMware ESX 4.1 & 5.0 clusters with Site Recovery Manager (SRM)
  • Created scripts for automation tasks in Windows and AIX UNIX/Linux servers
  • Managed EMC CX-700 & 2 CX-380 SANs
  • Maintained storage replication to DR site using EMC Recovery Point appliance for DR and BC
  • Designed multiple SQL 2008 R2 clusters for our migration to a new Court Case Management system
  • Designed, installed, and maintained Microsoft System Center Configuration Manager (SCCM 2007)
  • Designed, installed, and maintained SharePoint 2007 server with Kerberos, SSRS integration
  • Designed, installed, and maintained Mimosa NearPoint mail archiving, migration from eVault
  • Assisted in designing DR Datacenter, reconfiguration of applications to support failovers, etc
  • Maintained network of F5 load balancers, Juniper firewalls, Brocade fiber and Cisco switches
  • Created server and desktop images for deployment in SCCM saving time and money
  • Supported Microsoft Communication Server 2007 R2 (OCS)
  • Customized and supported our ticketing system BMC Magic (Service Desk Express)
  • Managed Dell and HP blade environments along with standalone servers
  • Installed Symantec NetBackup 6.5 and configured policies for ML6000 Library with 12 drives
Fidelity Federal Bank & Trust
West Palm Beach, FL

Network Administrator

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  • Maintained LAN for HQ, WAN for 50+ remote branches, CO-LO, and DR locations
  • Maintained network consisting of Frame Relay, Frame Relay MPLS, ISDN, DSL, and METRO-E
  • Lead Implementer for network upgrade - Frame Relay w/ backup ISDN converted to MPLS w/ backup DSL
  • Managed Cisco Routers, Switches, and PIX Firewalls
  • Managed Microsoft Active Directory, Group Policy, and DNS for 2 AD domains
  • Installed and managed multiple ESX 3.0 VMware servers with 40+ virtual machines
  • Managed 100+ physical Dell and HP servers
  • Incorporated WSUS into our environment for deployment of Windows updates
  • Maintained ClearSwift’s MIMEsweeper spam filter and GlobalCerts email encryption server
  • Managed Microsoft Exchange 2003, Server 2003, and Server 2000
  • Managed Blackberry Enterprise Server 3.0
  • Maintained network of F5 load balancers, Juniper firewalls, Brocade fiber and Cisco switches
  • Managed and Monitored 2 EMC CX300 SANs and 1 CX500 SAN at our CO-LO
  • Managed backups with Legato Networker and e-mail archiving with Legato Email Extender
  • Provided change management documentation upon add/remove/change of core components
  • Implemented a knowledge base that used Linux, MySQL, PHP, and Apache (LAMP)

Certifications

AWS Certified Solutions Architect - Professional (2023) AWS Certified Solutions Architect - Associate (2019) AWS Certified Developer (2019) AWS Certified SysOps Administrator (2019) VCP5-DCV (VMware Certified Professional) (2013) Linux+ (2009) MCSA 2003 (Microsoft Certified Systems Administrator) (2007) CCNA (Cisco Certified Network Associate) (2006) Linux+ (2006)

Portfolio

ADManagement project screenshot

ADManagement

.NET, AngularJS
View on Github →
Email Catcher project screenshot

Email Catcher

Pulumi, React, Python, AWS API Gateway, Lambda, S3, SES, Step Function, Cognito, Bedrock AI
View on Github →

Education

New Horizons

20480 Programming in HTML5 with JavaScript and CSS3
December 2013

VMware

VMware Fast Track v5.x
January 2013

Palm Beach State College

General Education
January 2004 - December 2011

New Horizons

Configuring and Administering Microsoft SharePoint 2010
June 2011

IBM

AIX Administration
January 2008

Oracle University

PeopleSoft ERP Installation and Administration
September 2007

Global Knowledge

Cisco Network Associate Training
August 2006